Legal

Refund & Cancellation Policy

Effective June 15, 2026

We want every client to feel taken care of. This policy explains when refunds are available, how cancellations work, and how we handle billing disputes.

1. Project Work (Fixed-Scope Engagements)

• Before kickoff: Full refund of the deposit if you cancel in writing before the project kickoff call.
• After kickoff, before delivery of first milestone: Refund of the deposit minus a pro-rata charge for discovery and design work performed (typically 25–50% of the deposit).
• After first milestone delivered: Deposits are non-refundable, but you keep ownership of all completed and paid deliverables.
• Final invoice (50%) issued at launch: Once accepted and paid, the project is closed and final.

2. Monthly Retainers

• Retainers may be cancelled at any time with at least 14 days' written notice.
• The current month's fee is non-refundable once work has commenced for that month.
• No long-term contract is required. You will never be auto-locked into multi-month commitments unless explicitly agreed.

3. Subscriptions & Recurring Services

Where Services are delivered on a recurring subscription billed via Stripe or another payment processor, you may cancel at any time from your account or by emailing us. Cancellation will stop future billing; payments already made for the current billing period are non-refundable, except where required by law.

4. Refund Method & Timing

Approved refunds are issued to the original payment method within 5–10 business days. The exact arrival time depends on your bank or card issuer.

5. Non-Refundable Items

• Third-party costs paid on your behalf (domains, paid ads spend, software subscriptions, stock assets, etc.).
• Work delivered and accepted.
• Time spent on consultation, audits, or strategy after delivery.

6. Chargebacks & Disputes

Please contact us first at samuel@samautomate.com before filing a chargeback or dispute with your bank or card issuer. Most issues can be resolved within one business day. Fraudulent or bad-faith chargebacks may be contested with documentation including signed orders, deliverables, and correspondence.

7. Service Issues

If a deliverable does not meet the scope described in your Order, notify us within 14 days of delivery and we will correct it at no additional cost. This is the primary remedy for service-quality concerns.

8. Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws in your jurisdiction.

9. Contact

Refund or cancellation requests: samuel@samautomate.com. Please include the project name, invoice number, and the reason for the request.